HEROIC.com (HEROIC Cybersecurity) is seeking an IT-focused intern to assist our IT operations for our clients in Watsonville, California, and surrounding areas. We are looking for someone who is ready to make a difference and help us build the future of security-focused IT services.

What you will do:

• Maintain and administer computer systems and related computing environments including computer hardware, systems software, application software, hosted software, and all configurations
• Providing support to users
• Troubleshooting hardware and software issues
• Work closely with the remote helpdesk team to resolve tickets
• Computer Installations and Imaging
• Inventory Management
• Software Management & Installations
• Participation in periodic security audits, accountable for ensuring security controls are adhered to, systems are secure, and unauthorized access is prevented.
• Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements
• Assist in documentation and implement IT policies and procedures
• Organize, clean, and properly dispose of IT Surplus

Knowledge, Experience, and Key Attributes needed for Success:

• Experience/certifications in an IT-related field.
• Well-versed in a broad set of technologies including networking, storage, service desk, cybersecurity, virtualization, cloud infrastructure, etc.
• Experience with any of the following:
  • Microsoft Windows, Linux
  • Active Directory, SCCM
• Excellent verbal/written communication and interpersonal skills.

Not required but would love to see:

• Healthcare-related IT Experience and/or industry knowledge is a plus
• Work experience with an MSP or MSSP
• Spanish Language Skills

OFFICE LOCATION: Watsonville, California

ABOUT HEROIC 

HEROIC Cybersecurity (https://HEROIC.com) is building the future of cybersecurity. Unlike traditional cybersecurity solutions, HEROIC takes a predictive and proactive approach to intelligently secure our users before an attack or threat occurs. Our work environment is fast-paced, challenging, and exciting. At HEROIC, you’ll work with a team of passionate, engaged individuals dedicated to intelligently securing the technology of people all over the world.